General Terms of Sale of Retrolia ONLINE SHOP for the www.retrolia.com website.
hereinafter referred to as “Retrolia”,
And, on the other hand, the persons wishing to purchase an item on the commercial Web site www.retrolia.com (hereinafter referred to as the “Website”), to which the access is limited to individuals acting only for private purposes. hereinafter referred collectively to as the “Customers” and individually as the “Customer”.
Retrolia and the Customers are hereinafter collectively referred to as the “Parties”.
Goods may be delivered to most countries in the world. These countries are indicated on the www.retrolia.com Website in the “Delivery” section.
Retrolia sells its products solely by means of in-home shopping via the aforementioned Website and via different agreed points of sale and partners.
Any differences in application of the present Terms, depending on whether the Customer is a private individual or a company, are clearly stated.
They apply to all of the methods of placing orders offered by Retrolia via the Internet.
Ticking the box marked “I have read and accept the General Terms of Sale” before validating an order automatically implies express, unrestricted and unconditional acceptance of the present Terms by the Customer. By doing so, the Customer acknowledges that they have read and understood the present Terms, and agree to them.
Retrolia reserves the right to modify the selection of Products available.
The information and photographs are provided for informational purposes only and are not legally binding and therefore do not replace an analysis of the Products at the shops of Retrolia.
The prices indicated on the Website may be changed at any time. They may also be modified for introductory releases prices, special offers or sales.
The prices indicated are valid, provided there is no obvious misprint.
The applicable price is that indicated on the Website on the date of validation of the order by the Customer, so far as the effective payment of the order, after validation, takes place within twenty-four hours.
The Customer is informed of these fees before final validation of the order.
Free delivery may be offered on a one-off basis in connection with promotional marketing campaigns by Retrolia.
The delivery fees are indicated on the www.retrolia.com Website in the “Delivery” section.
Discounts and gifts
Gifts are offered depending on the Product bought. The discounts, sales codes and gifts are valid for the period indicated on the Website, in the letter or in the e-mail attached to the description of the special offer, and are subject to the products availability.
Placing of orders
In all cases, at least the following information (whose authenticity and accuracy is guaranteed by the Customer) regarding the Customer's identity must be included to register the order :
- all details usually required for online registration and orders.
- The Customer must clearly identify the Products selected with the references given on the Website and he/she must review his/her order carefully before validating.
- The Customer must also specify the required quantity.
- The Customer must clearly specify and review all of the delivery details. In particular, this includes the exact delivery address as well as any restrictions on access to the place of delivery (cf. paragraph concerning delivery).
- The Customer shall indicate and review the method of delivery chosen and the desired packaging.
- Finally the customer must also specify and review the chosen method of payment.
Retrolia undertakes to fulfill the received orders subject to availability of the Products within its own stock Retrolia undertakes to inform the Customer as quickly as possible if the Product(s) is/are unavailable. The Customer can then elect to cancel or modify the order.
Retrolia will store an electronic copy of the documents concerning the orders of the Customer.
Customs duty is payable by the customer for all deliveries outside the European Union.
- The order has not been dispatched : Retrolia will then immediately register the cancellation of the order.
- It is not possible to return or exchange the delivered products
They warrant Retrolia that they have all the authorizations required and the required capacity to use the chosen method of payment.
Retrolia shall take all necessary steps to ensure the security and confidentiality of the data transmitted online (Online payment on the Website), through the usage of SSL (Secure Socket Layer). The transaction is carried out through a specialized organization, which solely receives online provided bank details at the time of payment.
Retrolia shall keep a copy of each invoice.
Transfer of ownership
The transfer of risk of loss or damage to the Products shall have effect as from the Customer’s acceptance of the parcel.
As a rule it can take up to two working days to prepare an order, in particular for the processing of the order, the preparation and packaging of the Products, and drawing-up of the invoice, before the dispatch of the available Products.
The handling of a personalized order can take up to ten working days.
The aforementioned periods start running from the handing over to the transportation company and do not contain the actual period of transportation.
If it appears impossible to comply with the aforementioned delivery period, a new period will be notified at the Customer. The new delivery time will be based on the information available to Retrolia at that time. In such a case, the Customer will also be given the option to cancel the order. The Customer has therefore to confirm the delayed order.
Retrolia informs its Customers that these periods indicated above do not include Saturdays, Sundays or public holidays.
The aforementioned periods are given on a solely indicative basis, with restriction of eventual contingencies beyond Retrolia control.
Retrolia shall inform the Customer of the approximate delivery lead-time indicated to it by the carrier chosen. The Customer is informed of this approximate delivery time when choosing the method of transport or carrier, at the end of the online order process, before confirming the order.
However, Retrolia hereby informs its Customers that these lead times do not include Saturdays, Sundays or public holidays.
The transport lead times are indicated on the Website in the “Delivery” section.
- The delivery address (which may differ from the invoice address) must be correct and must include all of the information required for delivery.
- Damaged parcels
Retrolia disclaims all responsibility for damaged goods
Retrolia disclaims all responsibility for inappropriate or incorrect use of the Products ordered by Customers.
Retrolia spends all necessarily attention towards the Law of 8 December 1992 on privacy protection in relation to the processing of personal data and its most recent modifications.
Retrolia offers to its Customers the possibility to have a subscription to a newsletter of promotions and/or future sale events. The Customer is able to change his account on any giving time on the Website or by use of the hyperlink at the bottom of the concerned e-mail.
The personal data requested when placing an order are required for the delivery of the Products. The personal data are only stored during the time required to terminate a given order. None of these data will be notified to a third party nor exploited for commercial purposes.
All Hypertext links to the Website that use techniques such as “framing”, “deep-linking” or “in-line linking” are strictly forbidden.
Duration and application
The present Terms are precisely dated and may be amended at any time by Retrolia. The applicable Terms are those in force at the time of recording of the order.