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Terms & Conditions

General Terms of Sale of Retrolia ONLINE SHOP for the www.retrolia.com website.

1. Preamble

The present General Terms of Sale (hereinafter referred to as the “Terms”) are concluded between :

Retrolia SHOP

hereinafter referred to as “Retrolia”,

And, on the other hand, the persons wishing to purchase an item on the commercial Web site www.retrolia.com (hereinafter referred to as the “Website”), to which the access is limited to individuals acting only for private purposes.  hereinafter referred collectively to as the “Customers” and individually as the “Customer”.

Retrolia and the Customers are hereinafter collectively referred to as the “Parties”.

Goods may be delivered to most countries in the world. These countries are indicated on the www.retrolia.com Website in the “Delivery” section.

Retrolia sells its products solely by means of in-home shopping via the aforementioned Website and via different agreed points of sale and partners.

2. Purpose

The purpose of the present Terms is to define the terms and conditions of the relationship between Retrolia and its Customers, applicable to the order, use of the services made available by Retrolia, payments and deliveries. They cover all of the stages required to place an order and the order follow-up by the Parties.

Any differences in application of the present Terms, depending on whether the Customer is a private individual or a company, are clearly stated.

3. Scope

The present Terms govern the sale of the Products listed on the Website, at the time the order is placed by the Customer.

They apply to all of the methods of placing orders offered by Retrolia via the Internet.

4. The order

Capacity to enter into a purchase agreement
The Customer acknowledges his legal capacity and competence to enter agreements and to be legally bound by the present Terms.

Acceptance of the Terms by the Customer
The present Terms may be read directly on the Website.

Ticking the box marked “I have read and accept the General Terms of Sale” before validating an order automatically implies express, unrestricted and unconditional acceptance of the present Terms by the Customer. By doing so, the Customer acknowledges that they have read and understood the present Terms, and agree to them.

Characteristics of the products
Retrolia endeavors to present as clearly as possible the important characteristics of the Products on the fact sheets. The Customer must read these.

Retrolia reserves the right to modify the selection of Products available.

The information and photographs are provided for informational purposes only and are not legally binding and therefore do not replace an analysis of the Products at the shops of Retrolia.

Order date
The order date is deemed to be the date of validation of the order by the Customer.
Delays specified on the Website only begin on the order date as described above. However, the availability of the Products is that indicated on the Website, provided that the order was validated online on the Website, and that the order date (date of actual payment) occurs within twenty-four hours after the date of validation of the order.

Price
For each Product, the price is given in Euros and does not include delivery fees.

The prices indicated on the Website may be changed at any time. They may also be modified for introductory releases prices, special offers or sales.

The prices indicated are valid, provided there is no obvious misprint.

The applicable price is that indicated on the Website on the date of validation of the order by the Customer, so far as the effective payment of the order, after validation, takes place within twenty-four hours.

Delivery fees
The delivery fees are invoiced to the Customer according to the weight and size of the parcel (including possible packaging and gifts), the place of delivery, and the carrier or method of transport chosen.

The Customer is informed of these fees before final validation of the order.

Free delivery may be offered on a one-off basis in connection with promotional marketing campaigns by Retrolia.

The delivery fees are indicated on the www.retrolia.com Website in the “Delivery” section.

Customs duty
Customs duty is payable by the customer for all deliveries outside the European Union.

Discounts and gifts
In the event of a computer problem resulting in the duplication of discounts or gifts, the invoice will be blocked until the price is adjusted or the order is cancelled.

Gifts are offered depending on the Product bought. The discounts, sales codes and gifts are valid for the period indicated on the Website, in the letter or in the e-mail attached to the description of the special offer, and are subject to the products availability.

Placing of orders
Customers place orders on the Website.

In all cases, at least the following information (whose authenticity and accuracy is guaranteed by the Customer) regarding the Customer's identity must be included to register the order :

- all details usually required for online registration and orders.

- The Customer must clearly identify the Products selected with the references given on the Website and he/she must review his/her order carefully before validating.
For Products for which options are available, these specific references appear when the right options have been selected.

- The Customer must also specify the required quantity.

- The Customer must clearly specify and review all of the delivery details. In particular, this includes the exact delivery address as well as any restrictions on access to the place of delivery (cf. paragraph concerning delivery).

- The Customer shall indicate and review the method of delivery chosen and the desired packaging.

- Finally the customer must also specify and review the chosen method of payment.

Availability of the Products

Retrolia undertakes to fulfill the received orders subject to availability of the Products within its own stock Retrolia undertakes to inform the Customer as quickly as possible if the Product(s) is/are unavailable. The Customer can then elect to cancel or modify the order.

Order confirmation
An e-mail is automatically sent to the Customer to confirm receipt of the order, provided that the e-mail address given on the order form is correct. This e-mail serves mere informational purposes and also aims as a future reference. Therefore, the Customer must store it.

Retrolia will store an electronic copy of the documents concerning the orders of the Customer.

Customs duty is payable by the customer for all deliveries outside the European Union.

5. Order cancellation

Retrolia grants its Customers the opportunity to cancel their orders at any time before shipping by Retrolia or before receipt by the Customer. Conversely, once validated, an order cannot longer be modified. There are several possibilities :

- The order has not been dispatched : Retrolia will then immediately register the cancellation of the order.

- It is not possible to return or exchange the delivered products

6. Payment

Means of payment
Customers can pay their order online on the Website using bank transfer or with Paypal

They warrant Retrolia that they have all the authorizations required and the required capacity to use the chosen method of payment.

Retrolia shall take all necessary steps to ensure the security and confidentiality of the data transmitted online (Online payment on the Website), through the usage of SSL (Secure Socket Layer). The transaction is carried out through a specialized organization, which solely receives online provided bank details at the time of payment.

Invoice
Neither the purchase order that the Customer draws up online, nor the order confirmation sent to the Customer by e-mail by Retrolia constitutes the invoice. Whatever order or payment method is used, the Customer will receive the original copy of the invoice with delivery of the Products, inside the parcel (or at the indicated billing address, if different).

Retrolia shall keep a copy of each invoice.

Payment date
The Customer’s account is debited when the order is validated.

Transfer of ownership
Retrolia remains the owner of the ordered Products until the Customer has fully paid them.

The transfer of risk of loss or damage to the Products shall have effect as from the Customer’s acceptance of the parcel.

7. Delivery

Shipping lead times
Every working day, a statement is drawn up of the orders placed online on the Website. All orders placed up to the time of drawing-up of the statement are processed the next day by Retrolia.

As a rule it can take up to two working days to prepare an order, in particular for the processing of the order, the preparation and packaging of the Products, and drawing-up of the invoice, before the dispatch of the available Products.

The handling of a personalized order can take up to ten working days.

The aforementioned periods start running from the handing over to the transportation company and do not contain the actual period of transportation.

If it appears impossible to comply with the aforementioned delivery period, a new period will be notified at the Customer. The new delivery time will be based on the information available to Retrolia at that time. In such a case, the Customer will also be given the option to cancel the order. The Customer has therefore to confirm the delayed order.

Retrolia informs its Customers that these periods indicated above do not include Saturdays, Sundays or public holidays.

The aforementioned periods are given on a solely indicative basis, with restriction of eventual contingencies beyond Retrolia control.

Transport lead times
The transport lead times depend on the carrier chosen by the Customer.

Retrolia shall inform the Customer of the approximate delivery lead-time indicated to it by the carrier chosen. The Customer is informed of this approximate delivery time when choosing the method of transport or carrier, at the end of the online order process, before confirming the order.

However, Retrolia hereby informs its Customers that these lead times do not include Saturdays, Sundays or public holidays.

The transport lead times are indicated on the Website in the “Delivery” section.

Packaging
The Products will be packaged in compliance with current transport standards, to ensure maximum protection of the Products during delivery.

Tracking of orders
Customers can track their orders at any time if the chosen carrier has made this option available. Retrolia cannot be held responsible for any unavailability of or mistakes in the information provided by the carriers. Retrolia shall nevertheless endeavor to make this information as clear as possible and to ensure that its carriers are as reliable as possible.

Delivery services
Retrolia offers its Customers various carriers and delivery modalities. Retrolia likes to remind its Customers that :

- The delivery address (which may differ from the invoice address) must be correct and must include all of the information required for delivery.

8. Guarantees

Defaults relating to delivery
- Late delivery due to the carrier
In the event of failure to meet the delivery lead time indicated by the carrier, the Customer must first contact the carrier. The carriers sometimes lose parcels.

- Damaged parcels

Retrolia disclaims all responsibility for damaged goods

- Strikes
In the event of strike or any other exceptional event beyond Retrolia control; Retrolia will make every effort to inform the Customer of the delivery status of the parcel, but cannot be held responsible for the delays caused.

Liability
Retrolia is released from its obligation to deliver in the event of a case of force majeure.

Retrolia disclaims all responsibility for inappropriate or incorrect use of the Products ordered by Customers.

Personal data
The customers agree and are fully aware of the Internet being not a medium where every data transmission can be held in a secured way. As a consequence, no watertight guarantee can be given regarding to privacy, this with exception of special secured parts of the Website, that will be clearly indicated.

Retrolia spends all necessarily attention towards the Law of 8 December 1992 on privacy protection in relation to the processing of personal data and its most recent modifications.

Retrolia offers to its Customers the possibility to have a subscription to a newsletter of promotions and/or future sale events. The Customer is able to change his account on any giving time on the Website or by use of the hyperlink at the bottom of the concerned e-mail.

The personal data requested when placing an order are required for the delivery of the Products. The personal data are only stored during the time required to terminate a given order. None of these data will be notified to a third party nor exploited for commercial purposes.

Intellectual property
Most of the visual and sound elements of the Website, including the underlying technology used, are protected by copyright, trademarks or patents.

All Hypertext links to the Website that use techniques such as “framing”, “deep-linking” or “in-line linking” are strictly forbidden.

Validity of the Terms
Any change in the legislation or regulations or a court ruling that invalidates one or more of the clauses of the present General Terms of Sale, cannot affect the validity of the present General Terms of Sale. Such a change or ruling cannot on any account allow Customers to disregard the present General Terms of Sale.

Duration and application
The present Terms apply to all purchases made on the Website as long as the www.retrolia.com store is online.

The present Terms are precisely dated and may be amended at any time by Retrolia. The applicable Terms are those in force at the time of recording of the order.

Jurisdiction and applicable law
The present General Terms of Sale and the relations between users and www.retrolia.com are subject to Belgian law.

 


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